1. Introduction

At Neurasix AI Pvt Ltd (“Neurasix”, “we”, “our”, or “us”), we aim to provide high-quality, subscription-based access to AI-powered financial, regulatory, and compliance advisory services. This Cancellation & Refund Policy outlines the terms under which users may cancel their subscriptions and any applicable refund eligibility.

2. Subscription Plans

Neurasix offers paid plans (e.g., Starter, Professional) on a monthly or annual basis. Each subscription plan includes a fixed number of user interactions or features per billing cycle.

3. Cancellation by the User

a. How to Cancel

• Users may cancel their subscription at any time by visiting their Account Settings.

• Cancellations will take effect at the end of the current billing cycle (i.e., no immediate termination or refund).

b. Effect of Cancellation

• Users will continue to have access to the platform and remaining chat quota until the end of their billing period.

• After the billing period ends, access will be automatically disabled unless the subscription is renewed.

c. Auto-Renewal

• All subscriptions are auto-renewed unless cancelled at least 3 days prior to the renewal date.

• Reminder emails are sent 7 days before renewal.

4. Refund Policy

Neurasix follows a strict no-refund policy, except in the following cases:

a. Duplicate Payment

• If a user is charged more than once for the same subscription period, we will process a full refund to the customer’s bank account within 7-10 working days for the duplicate charge subject to correspondent banking charges applicable.

b. Technical Failure

• In the rare event that the user is unable to access the platform due to verified technical issues on our side for more than 5 consecutive days, and we are unable to resolve the issue promptly, a pro-rated refund may be offered at our sole discretion.

c. Refund Requests

• To request a refund, users must write to info@neurasix.com within 7 days of the issue, with proof of payment and reason for the request.

5. Cancellation by Neurasix

Neurasix reserves the right to suspend or terminate a user’s subscription without refund if:

• The user violates our Terms of Use, Data Privacy Policy, or applicable laws
• There is abuse of the system or malicious activity detected
• Payment fails after multiple reminders

6. Changes to the Policy

We may update this policy periodically. Any material changes will be notified via email or posted on our website. Continued use of the service after such changes constitutes acceptance.

7. Contact Us

For any questions or concerns regarding cancellation or refunds, please contact:

info@neurasix.com

📍 Neurasix AI Pvt Ltd

235, 2nd Floor, 13th Cross Road,

Indira Nagar II Stage, Hoysala Nagar,

Bengaluru, Karnataka 560038, India