Effective Date: 1 June 2025

Welcome to Neurasix AI Pvt Ltd (“Company”, “we”, “our”, “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, services, and applications (collectively, the “Platform”).

Company shall handle personal data in accordance with the terms of this Privacy Policy. If any intended use of personal data goes beyond purposes envisioned during the collection of such data, we shall notify You of such new purpose(s) to use the personal data. This Privacy Policy is effective from 1 June 2025 (“Effective Date”).

Please read this policy carefully. By accessing or using our Services, you consent to the practices described below.

Any capitalised term used herein but not defined shall have the meaning ascribed to the said term under the Terms of Use of the Platform.

1. Information We Collect

1.1 Personal Information

We may collect the following personally identifiable information when you register, subscribe, or interact with our Services:

• Full name
• Email address
• Phone number
• Company/organization name
• Billing information (for paid plans)
• IP address and device information
• Uploaded documents and queries submitted

1.2 Non-Personal Information

We also collect anonymized or aggregated data such as:

• Usage statistics
• Session activity
• Browser type and operating system
• Referring URLs

2. How we collect your Information

• Information You give to the Company – This is the information, including identity, contact, or any other attitudinal or demographic information from You, submitted through the use of Platform. Furthermore, it includes information You provide when You register to use the Platform, avail the Services, enter a campaign, participate in a promotion or survey, or other activities commonly carried out in connection with the Platform.
• Information the Company collects about You and your device – Each time You visit/use the Platform or avail the Services, Company may automatically collect information including IP address, device, content and usage data. Company collects this data using cookies and other similar technologies.
• Information We receive from other sources including third parties and publicly available sources– Company may receive data about you from various third parties and public sources including but not limited to any digital application store, analytics providers, advertising networks, search information providers and identity and contact data from publicly available sources.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Services
• Respond to queries and deliver responses tailored to your inputs
• Process payments and manage subscriptions
• Improve user experience, accuracy of responses, and product performance
• Send administrative emails (invoices, password resets, renewal notices)
• Analyze user behavior for research and product development
• Enforce our Terms of Use and prevent misuse

4. Disclosure of Your Information

We do not sell your personal information. However, we may share it in any of (or all of) the following circumstances and You provide us your consent for sharing your personal information for the following:

• With service providers (e.g., payment processors, hosting providers) under strict confidentiality
• With legal or regulatory authorities when required by law
• During a corporate transaction (e.g., merger, acquisition) with prior notice
• With your explicit consent, where applicable

You understand that when You consent to provide information, You also consent to Company sharing the same with third-parties as required to provide effective Services to You. You are aware that by using and/or creating an account on the Platform, You authorise Company, any of our associate partners and affiliates to contact You via email, phone, or otherwise. This is to ensure that You are aware of all the features of the Platform.

You authorise Company to send You electronic alerts for details pertaining to the Services, and advertising. Additionally, You agree to receive promotional and other emails and other forms of communication from Company. Through such communication, You will receive information about the latest developments on the Platform.

You are aware that any and all information pertaining to You, whether provided directly by you or otherwise, including but not limited to personal correspondence such as emails or letters, instructions between You and Company may be collected, compiled and shared by Company in order to render Services to You and You expressly consent to the same.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your data:

• Encrypted data transmission (HTTPS)
• Role-based access controls
• Regular vulnerability scans and audits
• Limited document retention (e.g., auto-deletion after 7 days)

However, You agree and acknowledge that the above-mentioned measures do not guarantee absolute protection to the personal data and by accessing the Platform and submitting personal data, You agree to assume all risks associated with disclosure of personal data arising due to breach of firewalls and secure server software.

6. Data Retention

We retain personal data:

• As long as your account is active
• For a limited period after account deletion, for backup/legal purposes
• Uploaded documents (in Premium plan) are auto-deleted within 7 days or earlier upon user request

7. Your Rights

Depending on applicable laws, you may:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Request export of your data

Please contact us at info@neurasix.com to exercise these rights.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain sessions
• Track usage metrics
• Improve service performance

You may control cookies through your browser settings. Disabling them may affect service functionality.

9. Third-Party Services

Our platform may contain links or integrations with third-party tools (e.g., payment gateways, AI models via API like AWS Bedrock). We are not responsible for their privacy practices. Please review their respective policies.

10. Children’s Privacy

Our Services are not intended for users under the age of 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”. Continued use of the Services after changes implies acceptance.

12. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact: Neurasix AI Pvt Ltd Email: info@neurasix.com